Online Giving

Q: Is it safe to give online?

Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Pushpay.


Q: Are there any fees involved with giving online?

Not to you. You will not pay any fees with an online gift. Online gifts are a more cost efficient way for the church to process donations, however there are fees incurred when processing credit/debit cards. One suggested option if you’d like to use your card is to increase your contribution by 3% to help cover the cost of the transaction.


Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?

Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to your account through the website or the app and make the necessary changes.


Q: Can I review my donation history online?

Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will be able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time. For more information, see our security policy.


Q: When will contributions be taken from my account?

Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.


Q: Can I designate my gift to a particular fund?

Yes, you can designate your gift to go toward any currently established Castleview fund. At times, this will include special offerings, memorials and other Castleview initiated giving campaigns.


Q: How will I know that I set up my gift correctly?

Immediately after submitting your contribution, you will receive an email verifying your contribution.


Q: Will I be able to give to special Castleview campaigns online?

During times when these campaigns are occurring, you will be able to donate to support the given initiative or campaign.


Q: I have additional questions about online giving that have not been addressed. Who can I talk to?

For any questions, concerns or comments about the online giving system, please contact the main office (317) 842-4220 or email castleview@castleview.org.


Q: What methods of online giving are available?

There are several simple methods of giving online through either an electronic bank transfer or credit/debit card.